To report water emergencies please call (808) 748-5000.

Hours of operation: Monday - Friday, 7:45 a.m. - 4:30 p.m.
Board of Water Supply
630 S. Beretania St., Honolulu, HI 96843
Phone: (808) 748-5000 / Email: contactus@hbws.org
Click the blue links for more information.

Information	(808) 748-5000
Billing Payments Automatic bill payment Online Billing, E-Bill Delinquent/duplicate bill	(808) 748-5020
Complaints Water Waste Hotline	(808) 748-5041
Construction Projects Ongoing projects in your area Farrington Projects	(808) 748-5730   contactus@hbws.org   Attn: Construction Section
Backflow Prevention Cross Connection and Control	(808) 748-5470   cccs@hbws.org
Customer Service General information Start stop or transfer water service Change of address High bill inquiry	(808) 748-5030
Employment Opportunities Board of Water Supply Jobs	(808) 748-5160   bwshr@hbws.org
Media Inquiries	(808) 748-5041
Meter Box Broken, leaky, cracked Install, relocate, change meter, temporary	(808) 748-5000   (808) 748-5460
Public education Tours of facilities Speaker requests Educational materials Xeriscape Workshops   *rain barrels ARE NOT available for     sale by the BWS. Click here for info.	(808) 748-5041   tours@hbws.org
Report broken water mains and fire hydrants	(808) 748-5000
Water quality Color, particles, chemical testing Odor, taste, bacterial testing, chlorination	(808) 748-5840   (808) 748-5850
Website	(808) 748-5041   contactus@hbws.org

*Note: Requests for information for school projects must be made at least five business days prior to the project due date.