Q:   What is Automatic Bill Payment (ABP)?
       Through the Automatic Bill Payment (ABP) service, your participating bank,
       savings and loan, or credit union can pay your water (and sewer) bill by 
       automatically deducting the amount due from your financial account.

Q:   How can I sign up for Automatic Bill Payment?
      Mail a completed Automatic Bill Payment (ABP) Authorization Form to:
            
            Board of Water Supply
            Customer Care Division - Collection and Credit
            630 S. Beretania Street
            Honolulu, HI 96843.

Q:   What happens when I sign up for an Automatic Bill Payment?
       Your financial institution automatically deducts the amount due for your
       water (and sewer) bill from your checking or savings account.

Q:   When will the Financial Institution deduct it from my account?
       Deductions will be made ten (10) days after your water bill is mailed, giving 
       you enough time to review the bill and, if necessary, call the Board of
       Water Supply.

Q:   How much does this ABP service cost?
      It's free.

Q:   What is the difference between ABP and e-bill?
       With ABP, your payment deduction is about 2 weeks after the bill date and
       the full amount of the bill is deducted at that time. With e-bill, you choose
       when and how much you wish to pay.

Q:   May I stop payment at any time?
       You may stop any automatic payment by contacting your financial institution
       three (3) or more business days before the payment is scheduled to be made. 
       The stop payment may be subject to a charge by your financial institution.

Q:   What happens if there are insufficient funds in my account?
       The returned payment will be subject to established charges for a returned
       check. If two (2) payments are returned during a 12-month period, your
       Automatic Bill Payment will be terminated.

Q:   Who may I call if I have any questions about Automatic Bill Payment?
       Call the Customer Care Division of the Board of Water Supply at 748-5020.
       Or contact us via e-mail at ContactUs@hbws.org.

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