e-Bill FAQ

Q:  Where do I enroll for e-Bill? 
      To enroll in ebill you can CLICK HERE.

      To make signing up easier, have the following information handy:

• A recent water bill - most of the information needed will be on your water bill
• Bank account number from which your payments will be deducted
• E-mail address

Q:    How much will the e-Bill program cost me? 
        You will need to check with the front-end's "terms and conditions" to
        determine if there is a charge. While many front-ends do charge a fee,
        there are a few front-ends for basic services that may be free.   

Q:    What is the difference between e-Bill, writing a check or automatic bill 
       payment?  
       Electronic billing and payment enable you to save money and time on check
       writing and postage. With the click of a button, you control who, when and
       how much to pay. You may schedule a one-time payment or recurring payments.

Q:    Will my financial privacy be protected? 
       To ensure your privacy and security, CheckFree uses the strongest type of
       encryption used on the Web, which is a 128-bit SSL (secured sockets layer).

Q:    How soon will my e-Bill transaction be processed to BWS?  
        Your payment will be deducted from your checking account and deposited into
        BWS' account on the date that you specify. However, CheckFree requires 4
        business days in advance to make your payment. 

Q:    Are other utilities in Hawaii using an e-Bill program?
       HECO is using CheckFree's e-Bill program.

Q:    Is paying my bills by using e-Bill safe?  
       CheckFree guarantees that your electronic payments are safe and reliable.  

Q:    Who is the vendor for e-Bill?
       The vendor for e-Bill is CheckFree Services Corporation.

Q:    Will e-Bill prevent my water from being shut off? 
        No. E-Bill customers are subject to the same payment policies as all of
       our other customers.

Q:    Can I use any PC to participate in e-Bill?
       Yes. You can use any PC to participate in e-Bill, as long as you sign in
       using your own user name and password and are able to access the 
       Internet.

Q:    Will e-Bill save me money on my water bill? 
       You won't be able to save money on your water bill, but you will save
       on checks and postage. 

Q:    What happens if there is a mistake made on e-Bill? 
       You should contact CheckFree's Web Support Team for assistance. They 
       are open 24 hours a day, seven days a week. If you want to cancel or 
       stop a payment which is "in process," you must call CheckFree's Customer  
       Service Department at 800-564-9184. 

Q:    Who do I call if I have questions or a complaint on the e-Bill presented?  
       If you have a specific question on your bill or account, contact our Customer 
       Care Unit at 748-5000 and select any option for assistance. If you think there 
       is an error or have questions about your transactions, you should telephone 
       CheckFree at 800-564-9184 during normal customer service hours.

Q:    What happens if my e-Bill payment bounces? 
       Your payment will be reversed and you will receive a new bill for the amount
        of the payment plus a $20 returned check fee.

Q:    Do I have to pay the entire e-Bill all at once? 
       You may either pay the full amount due or one-half of the current bill.

Q:    Do I have to be named as the service holder to participate in e-Bill?  
       No. You just need to know the account number for the water bill you are paying.

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