Customer Service FAQ

• I have a question regarding my sewer bill.
• I am new to the island and need to put the water bill under my name. What do I need to do?
• Is there a deposit or hook up fee?
• How often do I get billed?
• Why did I receive an estimated bill?
• I am moving out and would like to make closing arrangements.
• I would like to apply for an agricultural rate. What do I need to do?
• I received a high bill? How can I check for leaks?
• I would like a copy of the water quality report.
• I recently put in a new lawn. Will I be able to get an adjustment?
• I will be/am refilling my swimming pool. Can I get an adjustment?

Paying My Bill FAQ

• I have a question regarding my sewer bill.
• What are my bill payment options?
• When can I expect my bill?
• What if I don't pay my bill on time?

E-Bill FAQ

• Where do I enroll for E-Bill?
• How much will the E-Bill program cost me?
• What is the difference between E-Bill, writing a check or automatic bill payment?
• Will my financial privacy be protected?
• How soon will by E-Bill transaction be processed to BWS?
• Are other utilities in Hawaii using an E-Bill program?
• Is paying my bills using E-Bill safe?
• Who is the vendor for E-Bill?
• Will E-Bill prevent my water from being shut off?
• Can I use anyone's PC or my office PC to participate in E-Bill?
• Will E-Bill save me money on my water bill?
• What happens if there is a mistake made on E-Bill?
• Who do I call if I have questions or a complaint on the E-Bill presented?
• What happens if my E-Bill payment bounces?
• Do I have to pay the entire E-Bill at once?
• Do I have to be named as the service holder to participate in E-Bill?

Automatic Bill Payment FAQ

• What is Automatic Bill Payment(ABP)?
• How can I sign up for Automatic Bill Payment?
• What happens when I sign for an Automatic Bill Payment?
• When will the Financial Institution deduct it from my account?
• How much does this ABP service cost?
• What is the difference between ABP and e-bill?
• May I stop payment at any time?
• What happens if there are insufficient funds in my account?
• Who may I call if I have any questions about Automatic Bill Payment?

Project Review FAQ

• Is there water for a property that I want to build on/develop/sub-divide?
• What is the water pressure at my house?
• What is the water allocation for my lot? I want to build more homes for my family to live in.

Backflow Prevention FAQ

• What is a "cross-connection"?
• What is the Cross-Connection Control Section?
• What is "backflow"?
• What is a backflow prevention assembly?
• Are there different types of backflow preventers?
• Okay, my backflow preventer is installed...now what?
• What kinds of hazards do appropriate backflow assemblies prevent?
• Why do I have to test my backflow preventer every year?
• Does my backflow preventer have to be installed immediately behind my meter?
• Can my backflow preventer be installed in an underground box or vault?
• What happens if I don't install a required backflow preventer?
• I lost my current Backflow Prevention Assembly Test form. How do I get another?
• I am a farmer and I want to apply for agricultural water rates. What are the backflow requirements for my situation?
• I have an irrigation system installed at my home. Do I need to install a backflow preventer?
• We need to install a large backflow prevention assembly, but it's ugly and we want to hide it from view. Is this allowed?
• How do I know when my device needs to be checked?

Water Quality FAQ

• What is the pH of our water?
• What about lead? Is there lead in our water supply?
• Does the BWS conduct free tap water tests when a complaint or request is made?
• Do customers need to purchase water filter units for their homes? Does BWS offer consumer guides to home filtration systems?
• Does the Board of Water Supply treat water?
• Is all of our drinking water on Oahu chlorinated?
• Is flouride added to the drinking water here on O'ahu?
• How can I find out what is in my water?
• Does BWS test my water?
• What are the drinking water standards?

Procurement

• I'm having trouble registering or I haven't received my confirmation email yet.  Can you help me? 

Power Cost Adjustment

• What is the Power Cost Adjustment?
• What is the current Power Cost Adjustment Rate?
• How long will I see this new Power Cost Adjustment on my bill?
• When did the Power Cost Adjustment first take effect?
• How was the Power Cost Adjustment approved?
• What is the BWS doing to manage its electricity costs?
• Do other utilities have similar Power Cost Adjustment charges?